Your privacy is our priority. This document explains how Goal1 collect, use, store, and protect your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) Malaysia. Please read this carefully to understand your rights as a member of our platform.
Six core principles that form the foundation of goal1 Malaysia's Privacy Policy.
Goal1 is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). Every aspect of our data handling — from collection through to deletion — adheres to all applicable Malaysian legal requirements without exception.
Your personal and financial data is protected with 256-bit SSL encryption – the same technology used by Maybank, CIMB, and Malaysia's leading financial institutions. All data is stored on secure servers monitored 24/7 by our cybersecurity team.
As a goal1 member, you have the full right to access, correct, and request the deletion of your personal data at any time. This process can be easily initiated through your account settings or by contacting our support team.
Goal1 has never and will never sell, rent, or transfer your personal data to any third party for marketing or commercial purposes without your explicit consent. Your privacy is not a commodity — it is your fundamental right.
We are fully transparent about all purposes for collecting data, the parties who may receive your data, and how long that data is retained. There are no hidden agendas — you know exactly what happens to the information you share with Goal1.
You can choose the types of marketing communications you wish to receive from Goal1 – or opt out of all of them entirely. Your communication preferences can be updated at any time from your account settings page, hassle-free.
This Privacy Policy is published by Goal1, an online gaming platform operating in Malaysia. We understand that your trust is our most valuable asset, and that trust begins with how responsibly and transparently we handle your personal data.
This document clearly explains our practices Goal1 regarding the collection, use, storage, protection, and disposal of our members' personal data – in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and all relevant regulations in force in Malaysia.
This Privacy Policy applies to all users of the platform Goal1, whether through our website, mobile app, or any other digital channels we operate. This also applies to individuals who visit our platform without registering as a member, though in such cases the data collected is more limited.
📝 Important Note: By using the goal1 platform or registering as a member, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this document, you should not use the goal1 platform. We encourage you to read this document thoroughly and to contact us if you have any questions.
Goal1 collects personal data in various ways throughout the lifecycle of your relationship with our platform. We only collect data that is strictly necessary for the stated purposes — the principle of "minimum necessary data" is central to our approach to privacy.
The data we collect can be broken down into several categories:
Full name, identity card number (MyKad), date of birth, gender, nationality, and a photo or image of your identity card for KYC verification purposes.
Mobile number, email address, and current residential address. This data is used for important communications related to your account and transactions.
Information related to deposits and withdrawals – including payment methods used (Touch 'n Go, GrabPay, DuitNow, FPX) and transaction records in MYR.
Your gameplay records, bets, winnings, losses, and favourite game preferences on the Goal1 platform — used to improve your overall user experience.
IP address, device type, operating system, web browser, and login session information. This data is used for security purposes and technical improvements to the platform.
General location information based on your IP address — used solely to verify that you are in an eligible region to access the Goal1 platform.
💡 Good to Know: Goal1 never collects sensitive data such as your health information, religious beliefs, or political views. We collect only what is strictly necessary to provide platform services to you in a safe and responsible manner.
Every piece of data that Goal1 we collect has a specific and lawful purpose. We do not use your data for any purpose beyond what is stated here without first obtaining your consent.
The primary purposes for which Goal1 is as follows:
⚠️ Important: If you no longer wish to receive marketing communications from Goal1, you may withdraw your consent at any time via your account settings or by clicking the "unsubscribe" link in any marketing email we send. Withdrawing this consent will not affect the delivery of Goal1's core services to you.
Under the Personal Data Protection Act 2010 (PDPA) Malaysia, Goal1 processes your personal data on the following legal bases, depending on the purpose of processing:
📋 Your Rights: Understanding the legal basis used to process your data is your right under the PDPA. If you would like to know the specific legal basis applied to any data processing activity involving your personal data, please contact goal1 at [email protected] and we will provide a full explanation.
Goal1 takes a strict and limited approach to sharing our members' personal data. We never sell your data. However, there are limited circumstances in which we may need to share your data with certain parties:
⚠️ Our Stance: Goal1 has never shared, and will never share, your personal data with third-party advertisers, marketing companies, or any other party for commercial purposes without your explicit consent. This is a commitment we will not compromise under any circumstances.
Goal1 has made substantial investments in technical security infrastructure to ensure your personal data is always protected against unauthorised access, loss, or leakage. The technical security measures we have implemented include:
🔒 Shared Responsibility: While Goal1 takes every possible measure to protect your data on our end, the security of your account also depends on the steps you take yourself — such as using a strong password, enabling 2FA, and never sharing your login credentials with anyone, including family members.
Goal1 retain your personal data for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by Malaysian law – whichever is longer.
Our data retention guidelines are as follows:
Once the designated retention period has elapsed, your personal data will be securely deleted or anonymised using methods that ensure it can no longer be linked to you personally.
As a member Goal1 and as an individual protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:
| Your Rights | Description | How to Submit a Request |
|---|---|---|
| Access | Request a copy of the personal data we hold about you | Email us at [email protected] |
| Correction | Correcting data that is inaccurate, incomplete, or out of date | Account Settings / Live Chat |
| Deletion | Request the deletion of your personal data (subject to legal obligations) | Email us at [email protected] |
| Disclaimer | Object to the processing of your data for marketing purposes | Account Settings |
| Withdrawal of Consent | Withdrawing consent previously given for specific processing activities | Account Settings / Live Chat |
| Complaints | Filing a complaint with the Personal Data Protection Commissioner of Malaysia | Through Malaysia's official PDPA channels |
Goal1 is committed to responding to all privacy rights requests within 30 business days of receipt. For more complex requests, additional time may be required and we will notify you in advance. We may need to verify your identity before processing any request in order to protect your account from unauthorised access.
Platform Goal1 use cookies and similar tracking technologies to ensure the platform functions correctly and to enhance your user experience. Below are the types of cookies we use:
You can manage your cookie settings through your web browser settings. However, disabling essential cookies may affect the functionality of the platform Goal1 negatively, including your ability to log in to your account securely.
💡 Useful Information: goal1 does not use third-party marketing cookies that track your activity on other websites outside our platform. We only collect data relevant to your experience on the goal1 platform, consistent with our commitment to member privacy.
If you have any questions, concerns, or complaints regarding how Goal1 handle your personal data, we encourage you to contact us directly in the first instance. Our privacy team is ready to assist and will work to resolve any concerns you have promptly and to your satisfaction.
You may contact us via:
If, after contacting us, you remain unsatisfied with how your complaint was handled, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia through the official channels of the Department of Personal Data Protection (JPDP).
Goal1 will review and update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or feedback from our members. Any material changes will be communicated to members via email or in-platform notification at least 14 days before taking effect. The "Updated" date at the top of this document always reflects the latest version of Goal1's Privacy Policy.
🤝 Our Promise: Your privacy is not merely a legal obligation for Goal1 — it is a core value we hold to the highest standard. Your trust is the foundation of Goal1's long-term relationship with our Malaysian player community. We are committed to always acting with integrity and transparency in everything relating to your personal data.
Goal1 fully protects your privacy. Over 500,000 Malaysian players already trust us!
All transactions are processed in RM with full security.
Answers to the most frequently asked questions about your privacy and data protection at goal1.
A secure, transparent platform that takes the privacy of Malaysian members seriously.
With full compliance with Malaysia's PDPA, 256-bit SSL encryption, and our commitment to never selling your data, Goal1 is an online gaming platform that truly puts its members' privacy first. Join over 500,000 Malaysian players who game with complete confidence at Goal1!
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